Refund & Cancellation Policy

Because every Swag Layer product is printed to order, we can't restock or resell returned items. This policy explains our returns stance, when we can cancel an order, and how damaged or incorrect items are handled.

All sales final

We do not accept returns, offer refunds, or process exchanges for change of mind or an incorrect size. Every piece is made to order, so please check the size chart and product details carefully before you buy.

Cancellations

Orders move into production quickly. If you need to cancel, email support@swaglayer.com as soon as possible — we can only cancel and refund an order that hasn't yet entered production. We also reserve the right to cancel and fully refund any order we can't fulfil (e.g. a payment or address issue) before dispatch.

Damaged, misprinted, or wrong items

If your order arrives damaged, misprinted, or you received the wrong item, contact support@swaglayer.com within 48 hours of delivery with your order number and clear photos. We'll review it and make it right — a replacement or refund is at our discretion.

What isn't covered

• Change of mind, or ordering the wrong size (please check the size chart before ordering).
• Minor variations in colour or print placement inherent to print-on-demand.
• Normal wear, or damage from improper washing or care.

How refunds are issued

Where a refund is approved, it's returned to your original payment method via Razorpay, typically within 5–7 business days depending on your bank or card issuer.

Need help?

Reach us at support@swaglayer.com or via our contact page — we're happy to sort it out.